Terms of Service

1. Who we are

Original CRM is a product operated by Original Ventures Ltd (company number 17322169), a company registered in England and Wales. These Terms govern your access to and use of Original CRM (the "Service").

2. The Service

Original CRM is software for customer messaging, contact management, scheduling, sales follow-up and business automation. It can connect one or more WhatsApp numbers to your account and use AI to assist with replies. You are solely responsible for the content sent through your account, whether written by you or generated by the AI on your behalf.

3. Plans and billing

The Service is offered on Plus, Pro and Elite plans, priced by the number of WhatsApp numbers you may connect simultaneously. Plans are billed weekly in GBP, through the supported checkout provider shown to you at checkout. Original CRM does not itself store your full card or bank details. Billing is not automatically recurring: your access is valid for 7 days from activation or renewal, and you must actively renew (via the dashboard or a new checkout) to keep access after that period ends. See our Refund Policy for how payments are handled.

4. Acceptable use

You agree to use the Service in compliance with WhatsApp's and Meta's own terms of service and acceptable use policies. Original CRM is not affiliated with, endorsed by, or sponsored by WhatsApp Inc. or Meta Platforms, Inc. You must not use the Service to send spam, unsolicited bulk messages, or content that is illegal in the jurisdiction where your business operates. We reserve the right to suspend accounts that put the underlying WhatsApp connection at risk of being blocked by Meta.

Prohibited uses. You may not use the Service for unlawful, fraudulent, deceptive, abusive, or harmful activity; to infringe another person's rights; or to bypass Meta, WhatsApp, or other third-party platform rules. We may suspend or terminate an account that violates this clause.

5. Your account and license key

Each license key is issued to a single account and is not transferable. You are responsible for keeping your login credentials confidential and for all activity under your account.

6. Cancellation and refunds

There is no long-term contract. You may stop at any time simply by not renewing — your access expires naturally at the end of the paid week. Because billing periods are short (weekly) and service is provided immediately upon activation, payments already processed for the current period are non-refundable, except where required by applicable law. Full details and exceptions are in our Refund Policy.

7. Intellectual property

The Service, its software and branding are the property of Original Ventures Ltd. Nothing in these Terms transfers ownership of the Service to you. You retain ownership of your own business data (contacts, conversations, configuration).

8. Third-party services

The Service relies on third-party providers, including Meta/WhatsApp (messaging), OpenAI (AI-generated replies), our supported checkout providers (subscription billing), and, where you enable the optional SMS/voice add-on, Twilio (rented phone numbers). Your use of the Service is also subject to those providers' own terms where applicable. We are not responsible for outages or changes made by these third parties that are outside our control.

9. Limitation of liability

The Service is provided "as is". To the maximum extent permitted by law, Original Ventures Ltd is not liable for indirect or consequential losses, including lost revenue or lost clients, arising from the use or unavailability of the Service.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms.

11. Governing law

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.

12. Contact

Questions about these Terms can be sent via the contact details on our Contact page.