Refund Policy
Last updated: July 2026
1. Overview
This policy explains how refunds work for Original CRM, operated by Original Ventures Ltd (company number 17322169), registered in England and Wales. It should be read alongside our Terms of Service.
2. No long-term contract
Original CRM is billed weekly, with no long-term commitment. You choose when to renew, and access simply expires at the end of a paid period if you don't. There is no subscription to "cancel" in the traditional sense — you just stop renewing.
3. When payments are non-refundable
Because billing periods are short (7 days) and access to the Service — including AI replies, the dashboard and any add-ons — starts immediately once a payment is confirmed, payments for a period that has already started are non-refundable. This applies whether you use the Service for the full 7 days or stop partway through.
4. Exceptions
We will issue a refund where required by applicable consumer law, or in cases such as:
- A duplicate or accidental charge for the same period.
- A confirmed payment where the Service was never activated due to a fault on our side.
- A payment taken in error (e.g. after you had already cancelled or your request predates activation).
5. Payment providers
Payments are processed by our supported third-party payment providers, shown to you at checkout. Original CRM does not store your full card or bank details — refunds, where granted, are returned to the original payment method through that same provider.
6. How to request a refund
Contact us via the details on our Contact page, with the email address on your account and the date of the payment in question. We aim to respond within a few business days.
7. Changes to this policy
We may update this policy from time to time; the "last updated" date above reflects the most recent revision.